We collect and store information that you enter into the Web Site or that you provide to our Customer Service Representatives. For example, when you open an account or place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date ("Personal Information"). This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. Some of this information may also be used to contact you about new products, sales, promotions, special offers, and events, product and customer surveys and new site features, unless you have opted not to receive promotional communications in connection with this Web Site.
We collect and store certain other information automatically whenever you interact with our Web Site. For example, we collect your IP address, browser information and reference site domain name every time you visit the Web Site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve the Web Site and to provide you with a fulfilling shopping experience.
Also, like many Web Sites, we use "cookies", which are files stored on your computer's hard drive by your browser. Cookies help us to identify account holders and to optimize their shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves our Site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better shopping experience on our Web Site.
We also may combine information we collect from you through your use of the Web Site with information we collect and store about you that we receive off line or from other sources. We use this information to enable us to update and correct the information contained in our database, better understand you as a customer and to provide product recommendations and special offers that we think will interest you.
We do not knowingly collect information from children under the age of 13. We do not sell or ship any items ordered through our Web Site directly to anyone who we know to be under the age of 13.
We may disclose your Personal Information with our affiliates, strategic and/or marketing partners and with our service providers. Certain of our affiliates and service providers may also disclose your Personal Information to their affiliates and service providers whom they engage to perform services related to the Web Site or the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web Site evaluation, data analysis and, where applicable, data cleansing. Our service providers are authorized to use your Personal Information only in connection with the services they are engaged to perform.
We may disclose your Personal Information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of GoJane, or any of our affiliates, service providers, customers or others.
We may disclose non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited the Web Site during a specific time period or purchased a specific product through the Web Site. This information generally is shared in an aggregated form.
We have implemented reasonable security measures, including Secure Socket Layer (SSL) encryption technology, to protect the Personal Information that we collect from you. Your payment information and personal information is encrypted when transmitted to us and are stored in a secure environment. If you place an order through the Web Site, you may be asked, but are not required, to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should use a unique password and not provide your password to others. If you wish to cancel your password, or if you become aware of any loss, theft or unauthorized use of your password, please contact us by email at firstname.lastname@example.org or by phone at 818-581-4652.
Sometimes you may get a message that some pages on the Web Site are not secure. This is a security alert message which results from browsing to a non-secure page from a secure page. We only secure the pages on the Web Site that contain your personal information. This helps us keep the site quick and efficient. If you are ever concerned about the security of a page, simply look at the URL. If it begins with a "https://" instead of "http://" the site is secure.
Unfortunately, however, no transmission of data over the Internet and no data storage is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. While we strive to protect your Personal Information, we (including our service providers) cannot ensure or warrant the security of any information you transmit to us. Any such transmission is done at your own risk.
You can access, correct and update certain Personal Information that you have provided to us by clicking on "My Account" at the top or on the bottom under “Quick Links” on each Web Site page.
There are several ways in which you can tell us whether or not you want to receive promotional communications from us. When you set up an account, log into "My Account" or place an order, you will have an opportunity to make or change to your preferences in this regard. You also will have an opportunity to change your subscription preferences, including unsubscribing, by clicking on the "update profile" hyperlink contained in promotional emails we send you.
The Web Site is hosted from the United States. Users located outside of the United States consent to the transfer of their data to the United States for processing and use in accordance with this Policy.
Pursuant to California Civil Code Section 1798.83, if you live in the State of California, you may request certain information about the type of your Personal Information that we share with third parties for direct marketing purposes and the identity of any such third party. Once per calendar year, California residents may request this information by contacting us by e-mail at email@example.com, by phone at 818-581-4652 or by writing to us at: GoJane.com, 950 N. Barrington Avenue, Ontario, CA 91764.
950 N. Barrington Avenue
Ontario, CA 91764