About Us

GoJane.com is an online fashion retailer of shoes, clothing, and accessories for that confident, unique, trend-setting girl who stays ahead of the fashion game with a style all her own. We have a dedicated team of fashion fanatics committed to the goal of connecting our customers with the latest trends out there. Since 1999, we’ve been devoted to elevating style and self-perception while keeping our collection fun, fresh, and
all-inclusive. Our team of buyers is constantly on the lookout for the next must-haves, and tons of new styles are added every day! So if you wanna stay at the forefront of fashion, there’s no need to go anywhere else. Whatever it is, GoJane has it.

Contact Us

(818) 581-4652
(Located at the bottom right-hand corner of the site)

Let Us Help



Do I have to register to place an order?
Nope! Just go ahead and check out if you don’t feel like registering :)
But are there benefits to registering?
Of course! It’s totally free, and you can:
  • Place an order with just a few clicks (no filling out your details every time)
  • Check your order status and history anytime you want
  • And keep items in your shopping bag so you don’t have to re-select them next time
(But just so you know, the things in your cart aren’t saved and can still sell out!)
So how do I do it?
It’s super fast. All you have to do is:
  • Click the “Register” button on the right-hand side
  • Fill out all your info
  • Check the box if you’d like to receive special offers from us (and trust us, you do!)
  • And press “Create”
The email address you provided will be the username you use to log in. Easy, right?


Do you ship to my country?
You can find out by checking the drop-down menu of all the countries we ship to, located in the Shipping section.
You don’t ship to my country. Now what?
Don’t worry, you can still place an order! Just contact a mail-forwarding company. Ship your order to their U.S. address (you would only be charged our domestic rate), and they will send you the package once it’s been received.
This item won’t add to my shopping cart.
The bad news is it is most likely sold out. If you are still seeing the item, we are probably in the process of removing it from the site. But the good news is we do receive restocks from time to time, as well as new items daily, so make sure you keep checking back. You can also sign up to receive a restock notification if an item does return! You’ll see an area to enter your email if you come across a sold-out item.
Does GoJane do gift certificates?
Yes! You can purchase gift certificate codes, which are available in $25 increments, by clicking here or selecting the “Accessories” tab on our navigation menu. You can enter a gift message if you’d like, and the certificate will be emailed to the recipient within 24 to 48 business hours, redemption instructions included.
How about money orders?
Also yes! Just call Customer Service at (818)581-4652 or email service@gojane.com with the following information:
  • The item(s) you’d like to purchase
  • The amount of the money order
  • The money order number
The item(s) will be put on hold for you so they do not sell out before your money order reaches us. When mailing your money order, please use our order form and send both to:
    GoJane Orders
    950 N. Barrington Ave.
    Ontario, CA 91764


I haven’t received any confirmation emails. What’s up with that?
Sorry about that! It’s possible the email went straight to your bulk/spam folder, or we may have an incorrect email address on file. But no worries, just contact Customer Service at (818)581-4652 or service@gojane.com, and we will verify whether your order was placed and
re-send any confirmation emails.
How do I check the status of my order?
Let us count the ways!
  • Once your order has been sent out, your initial email confirmation will update to show a “Shipped” status and include a tracking number if applicable
  • You will also receive a separate shipping confirmation email with the same information
  • If you are a registered member, you can also select “My Account” and check your order status under the “Order History” tab
Standard orders generally ship out within 3 business days, and expedited orders will ship out the same day if placed by 11AM (PST) Mondays through Fridays.
I placed my order on the weekend with expedited shipping. Why hasn’t it shipped yet?
All orders received on weekends are processed the following business day, so sit tight. We’re gonna get it out as soon as we can!


How do I change my order, cancel it, or edit my address once it has been placed?
We wanna make sure you get your order as quickly as possible, and our facilities are fully automated to do just that. So once an order has been placed, we are unable to cancel it or change any items. Please note that address changes must be made with a live representative and are not guaranteed. Thank you for your understanding!
The item I bought is now on sale! Can I get a price adjustment?
If it is still within 7 days of the purchase date, then sure! Any adjustments will be issued as store credit.
I already placed an order, but now I have a coupon code! Can I still apply it?
Sure! As long as it is within 14 days of the order date and the promotional code was valid when the order was placed. Any adjustments will be issued as store credit.


How do I get free shipping? Is there a coupon code I can enter?
No coupon code necessary! GoJane is offering free Economy shipping on all continental U.S. orders over $50 and free Standard shipping on all orders over $100 shipping to Alaska, Hawaii, U.S. territories, and APO/FPO addresses. The shipping fee will be automatically deducted from your total during checkout if your merchandise subtotal meets the specified amount after any other discount codes have been entered. Yup, since free shipping is automatic, you can totally take advantage of our other promos too! You’re welcome.
(Wait, what are these other promos?)
Oh, there are a lot, and they are always changing! Subscribe to the GoJane newsletter now to stay in the know on any and all of our promotions. (Sometimes they’re newsletter-exclusive!) Here, we’ll make it easy for you. Just submit your email address below to get started:
Email Address:
I won’t be home to sign for my package. Will it be left at my front door?
It depends on the carrier’s policy and the driver’s discretion. If the driver doesn’t think it is safe to leave a package, he or she will return with it the next business day.
I don’t want my package to be stolen. Can I make sure it requires a signature?
Sure! Your package can be signature-required for a $2 fee. Just note your request in the comments section before you check out or give Customer Service a call to add it to your order.
My package isn’t here, even though the tracking says it’s been delivered. Now what?
So sorry about that! Here are some steps we recommend trying first:
  • Confirm that the correct shipping address was entered at checkout
  • Search your property thoroughly (sometimes the carrier will place packages in discreet locations for your security)
  • Check with your neighbors to make sure no one is holding the package for you
If you still haven’t found it, please contact Customer Service within 10 days of the original quoted delivery date at (818)581-4652, Monday through Friday between 9AM and 4PM (PST), so that a representative may begin a lost/missing package investigation with the delivery company. Resolution of the matter could depend on the results of said investigation.
I paid for Expedited shipping to Canada, and it’s been 7 days. Why isn’t my package here?
Orders to Canada are shipped via United States Postal Service and Canada Post. Standard orders can take 2 to 4 weeks to arrive. Expedited orders generally take 5 to 7 days to arrive, but those dates cannot be guaranteed because of possible delays in customs. If a customs number was included in your shipping confirmation email, that could be a useful reference when tracking your package or trying to obtain additional information from customs.
I already paid for International shipping. Why was I charged additional fees when my package was delivered?
Some countries will impose additional tariffs on items shipped from abroad. These nation-specific duties are added by your respective government and are not shipping charges from GoJane. Please contact your postal service and customs officials for more information. Canadian residents can visit www.ccra-adrc.gc.ca (Canada Revenue Agency) or www.cbsa-asfc.gc.ca (Canada Border Services Agency). For phone inquiries, please call 1(800)461-9999 toll-free from within Canada or 1(204)983-3500 / 1(506)636-5064 from outside Canada (long-distance charges may apply).


Do you accept returns and exchanges?
Yes! Items can be returned for a refund or an exchange as long as:
  • It is within 30 days of the ship date (returning package must be postmarked as so)
  • The merchandise has not been worn, washed, or altered in any way
How will I know if my return has reached you?
We don’t know whether a package has been received by our warehouse until it is ready to be processed, so we definitely recommend shipping your item(s) back to us with a tracking number. That way you can watch your return and know exactly when it is delivered!
How will I know if my return has been processed?
We’ll make sure to send you a confirmation email. If you haven’t received one yet, just remember that returns and exchanges generally take 7 business days to complete. Here’s where that tracking number comes in handy again! If you know when your package will be delivered, you can figure out the approximate time frame of when it will be processed too :)
I lost my invoice. Can I still make a return or exchange?
Sure, but you will still need to identify your package with some account details first. If you still have the order or shipping confirmation in your email, all you have to do is print that out! Otherwise you can jot down the following information and include it with your return package:
  • First + Last Name
  • Billing + Shipping Address
  • Phone Number
  • Email Address
  • Order Number
I took off all the tags and threw away the shoe boxes. Can I still return my order?
Definitely, as long as the merchandise has not been worn and still meets the 30-day return policy. But please note that all products returned without their original tags and shoe boxes may be assessed a $1 restocking fee per item.


Nooooo. The item I want is sold out. Will it be back?
#TBH, we can’t know for sure if something will be restocked, but if the item was super popular, you bet we’re trying our best to get it back on the site for you guys. We actually receive restocks as well as new styles every single day, so definitely keep checking back! Even if what you’re looking for doesn’t come back into your life, you’ll probably be able to find something really similar to it. But if you see an item you absolutely can’t live without, we say get it right away and don’t take any chances…
Can I let you know what item I am looking for?
For sure! Just sign up for a restock notification. You’ll see the prompt when you click on an item that is sold out. We’re continually keeping track of those numbers, so that’s the best way to put in your two cents! Plus, you’ll get an email as soon as the item is restocked. Two birds, one stone.


Can I contact you?
Of course! We love hearing from you guys. For most issues, the easiest way would be to send us an email at service@gojane.com. You can do this anytime, and a Customer Service representative will make sure to get back to you within 24 and 72 business hours. If something needs immediate attention or you would like to speak to a rep, give us a call at (818)581-4652 Monday through Friday from 9AM to 4PM (PST). Pro tip: Monday mornings are always super busy, so we would wait a few hours to call for a shorter wait time! And if you need to send us a return or money order through the mail, use this address:
    950 N. Barrington Ave.
    Ontario, CA 91764
You don’t have physical stores?
At this time, no. But you never know what could happen! For now we’re happy to be an online-only store, which allows us to get you the best in new merchandise as quickly as possible -- our number-one priority.
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