Do I have to register to place an order?
You do not have to register to shop online. You have the option
to sign in as a Guest
to bypass the registration feature.What are the benefits of registering?
* Place an order in just a few clicks, without having to
re-enter your shipping information and other details each time
* Easily track your order status and history.
* We'll keep track of the items you've already put in your
shopping bag so that when you come back later, you will not have
to re-select the items again. Note that placing items in your
shopping cart for purchase at a later time does not guarantee
* Registration is completely free!How do I register?
To register you will be asked to register with your existing
email account information. We do not have access to your login
information. The available registration providers accepted are:
Yahoo, Google, or AOL.back to top
Placing an Order
How can I order if my country is not listed on your website?
If your country is not listed on the drop-down menu of countries we ship to (located under the SHIPPING
)section below, we recommend using a mail forwarding company. You would be charged the standard domestic rate for GoJane to ship the package to the forwarding company...and then the forwarding company would ship the package to you once they've received it.Why can't I add an item to my shopping cart?
This item is probably sold out and we are in the process of removing it from our site.
We do receive restocks and new items daily so keep checking
back for something similar. You can also sign up to receive email notifications for specific items that have been restocked. (You'll be prompted to do so when clicking on the sold out item.)How can I purchase a gift certificate?
GoJane Gift Certificates are available in $25 increments. Gift Certificates
are orderable on our website by clicking here 'Gift Certificate
' or by searching 'gift card' or '0003' in our search field (located in the top left corner of our site). An opportunity will be provided to enter in a gift message and the certificate will be emailed to the recipient within 24-48 business hours. Instructions will be emailed to the recipient with each purchased gift certificate.How do I pay with a money order?
Before you mail in your money order, please call (818) 581-4652 or email
and let us know which items you are
purchasing, the amount of the money order and the money order number so that we can put the items on hold for you. When mailing your money order please use our Order Form
. You can mail the order form and money order to: GoJane Orders 950 N. Barrington Ave.
Ontario, CA 91764.back to top
I didn't receive an order confirmation or shipping
confirmation email. What should I do?
We are sorry that you did not receive confirmation of your order. It's possible this could have gone to your bulk email folder, or we have an incorrect email address for you. Please contact us at (818) 581-4652 or firstname.lastname@example.org and we can verify your order was placed and resend you an email confirmation.How can I check the status of my order?
Once your order is shipped, your order confirmation email will update to show a shipped status and will include your tracking number if applicable. You will also receive a separate email with any tracking information once your order ships out. Generally, Standard orders will ship out in 3 business days and Expedited orders will ship out the same day if placed by 11am (PST), Monday-Friday.I placed my order on the weekend with Expedited shipping. Why hasn't it shipped out yet?
All orders received on weekends are processed the following business day, including Expedited orders.back to top
Changing an Order
How do I cancel/ change my order or edit my address after my order has been placed?
Due to our efforts to ensure that you receive your order as quickly as possible, once an order is submitted it is usually not possible to change/ cancel it. Please call us immediately at (818) 581-4652, during our customer service hours of 9am-4pm (PST),
Monday-Friday. We cannot cancel or change orders by email.
The item that I bought is now on sale! Can I get a price adjustment?
We can only process price adjustments within 7 days of the purchase date for store credit only.
Can I apply an existing promotion code to an order that I previously submitted?
Adjustments may only be made to previous orders if the promotion code was valid when the order was placed. Any adjustments will be issued as store credit.
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Why is my size not showing on the sizing options?
Our company selects a range of sizes to be offered based on our experience with broader demand. Generally, the sizes offered range from SM - L and 0 - 15 for our regular clothing. (We occasionally carry XS and XL when it is available, but it is not too often.) Shoe sizes are available in all women's whole and half sizes usually ranging from 5.5-9. When we run out of stock in a particular size, color, or item it will no longer
be shown online. To ensure the best fit for you, we recommend you refer to our size chart
and read the customer reviews (located at the bottom of each product page) for customer notes on fit.How do I know what size I wear?
GoJane carries junior sized clothing. You can refer to our
for reference. You can also reference customer reviews and ask your own question to previous purchasers with our Question & Answer feature (located at the bottom of each product page). If you still need assistance, please give us a call at (818) 581-4652 during our customer service business hours of 9am-4pm (PST), Monday-Friday.back to top
Holiday Return/Exchange Policy
*Purchases made from November 7, 2014, through December 31, 2014, are valid for an exchange, store credit, or refund if the returning package is postmarked by January 7, 2015 (or 30 days from the date of purchase...whichever comes later).
Can I still return an item even if I do not have my invoice?
Yes. Please include the following information so we know which account to credit when processing your return. Jot it down on a piece of paper and include it in your return package.
1. First + Last Name
2. Billing + Shipping Address
3. Phone Number
4. Email Address
We do recommend that you call us at (818) 581-4652 so that we can provide you with your order number to include with your return.Can I still return an item if the tags are not attached or if I no longer have the shoe boxes?
You may return the item to us as long as the item is not worn and if it meets our *
30 day return policy. However, all returned items without the original shoe boxes or tags may be assessed a $1 restocking fee per item.How can I find out the status of my Return or Exchange?
Generally, returns and exchanges take 7 business days to be processed. We do not know whether your package is received by our warehouse until it is processed. We recommend shipping your package with a tracking number in order to track its delivery date. Once your return/exchange is processed, you will be emailed a confirmation email.How can I return my order?
If, for any reason, you are not satisfied with your order, you may return unworn merchandise for an exchange or refund within *
30 days of the ship date. (Returning package must be postmarked within 30 days of the ship date.) Please reference our Return/Exchange
for more information.back to top
How much do I have to spend to get free shipping?
GoJane is offering free Economy shipping on all continental U.S. orders over $50 and free Standard shipping on all orders over $100 shipping to Hawaii, Alaska, U.S. Territories, and APO/FPO addresses. The shipping charges will be automatically deducted from your total during checkout...as long as your subtotal meets the *specified requirements. And because GoJane's free shipping does not require you to enter any codes, we're inviting you to take advantage of any of the other promotions that are currently running on our site.
*The specified subtotals of $50 or $100 (depending on your package's destination) must be reached before taxes and shipping + handling are calculated, but after any other promotional codes are entered. (Please note, only one coupon code is valid per order.) Learn more about GoJane's free shipping.
(How do I know what promos are currently running?)
We're glad you asked. Subscribe to GoJane's newsletter to receive email updates that are loaded with style tips, behind-the-scenes moments, trend alerts, and (of course) exclusive promotion codes.
Submit your email address to start receiving GoJane newsletters:
My package isnít here even though the tracking says it's been delivered. What's up with that?
*Confirm that you entered the correct shipping address during checkout. You did?
*Check your property thoroughly. Sometimes the carrier will place your package in a discreet place for your security. (What a sweetheart.) Still nothing?
*Check with your neighbors to make sure they are not holding the package for you. They're not?
*We apologize for this major inconvenience. Please contact us so we can further assist you. (818)581-4652 (Mon-Fri, 9am-4pm PST)
Will the shipping carrier leave my package at my front door or will they require a signature?
It is up to the shipping carrier whether they feel it is safe to leave the package or require a signature. To receive a package with guaranteed signature required there will be a $2 fee and you will need to note your request in the COMMENT box when checking out at the time you place your order. You can you also call us at (818) 581-4652 and a Customer Service Representative can add this to your order. Customer Service hours are Monday-Friday, 9am-4pm (PST).How long does it take to receive my order if I live in
All Canadian orders are international and are shipped via United
States Postal Service and Canada Post. Shipping time ranges from
2-4 weeks for Standard shipping and 5-7 days for Expedited
shipping. However, Expedited shipping dates cannot be guaranteed due
to possible delays in customs. Please note the customer is responsible for any country-specific tariffs and duties added by their respective government. Most orders will include a
customs form number that is a useful reference when tracking
packages or obtaining additional information if your package is
held in customs.I am an international customer. Why did I have to pay
additional fees to accept delivery of my package?
Some countries will impose additional tariffs on items shipped
abroad. The customer is responsible for any country-specific
tariffs and duties added by your respective government. Canada
residents can obtain additional info on tariffs and duties by
(Canada Customs and Revenue Agency) or
(your friendly Border Services Agency) or by calling toll free
(from within Canada) 1-800-461-9999, or, if outside of Canada,
1-204-983-3500 or 1-506-636-5064 (long distance charges may apply).
For all other countries, please contact your mail and customs
officials for additional information.back to top
Sold Out Items / Restocks
Do you get items back in stock if they are sold out?
Most definitely...especially if it's a popular style. We receive restocks daily, and we do our best to get them on the site ASAP. We also update the site daily with new styles and there's always a chance you'll find a similar style to the one that sold out. But if you do see something that you really like, we recommend that you get it before it sells out. Don't snooze on a good thing.Can I request an item to be restocked?
We're open to suggestions. Let us know that you're really in need of a sold out color or size by signing up for a restock email notification. (You will prompted to do so after clicking on an item that is sold out.) But calling customer service and asking for a specific item to be restocked won't do you much good. Customer service reps do not know in advance if an item is returning to the site.Why havenít I received any of the Restock Email Notifications that I signed up for?
We cannot guarantee that you will receive the restock email notifications that you have requested if you are not currently subscribed to our newsletter. Unsubscribing from our newsletter also means you are removing yourself from all restock email notifications. Please sign up for our newsletter to ensure you are properly notified when an item you are interested in is restocked.
Subscribe to the GoJane newsletter:
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California Proposition 65
Some of our products such as accessories or shoes are made of
vinyl or imitation leather which may contain lead. In accordance
with Proposition 65, we issue the following warning to our
California customers: 'The materials used on the exterior of
this product contain lead, a chemical known to the State of
California to cause birth defects or other reproductive harm.'
For more information regarding lead-related FAQs, please
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How do I contact you?
We are always excited to hear from our customers. If you would
like to place an order through a Customer Service Representative, ask a question, or request information
from GoJane.com, we recommend that you contact us via:
Email: Send us an email at
. Our trained Customer Service
Representatives will reply to your request within 72 business hours.
Telephone: If you need immediate attention, you can call us at (818) 581-4652. Customer
Service hours are Monday-Friday, 9am-4pm (PST).
*Please note that Monday mornings are crazy busy so you may experience an additional wait time.
950 N. Barrington Ave.
Ontario, CA 91764Do you have physical stores?
At this time GoJane is an online store only. This allows us
to add new merchandise quickly. However, we do have a mailing
list for our email newsletter and postcards. This way you will
always be in the know about special
promotions and sales.
Subscribe to the GoJane newsletter:
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