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About Us
GoJane.com is an Internet retailer of fashion forward apparel for progressive young women.
GoJane is a dedicated team of fashion fanatics, committed to the goal of connecting our customers with their own unique fashion sense. For over 14 years, we've been devoted to elevating style and self-perception while keeping it fun and inclusive of all trends. Our teams of buyers are constantly on the lookout worldwide and locally for the next must-haves! We add tons of new styles every day to keep you at the forefront of fashion. Why wait when you can find something new at GoJane.com.
Registration
Do I have to register to place an order?
You do not have to register to shop online. You have the option
to sign in as a Guest to bypass the registration feature.
What are the benefits of registering?
* Place an order in just a few clicks, without having to
re-enter your shipping information and other details each time
you shop.
* Easily track your order status and history.
* We'll keep track of the items you've already put in your
shopping bag so that when you come back later, you will not have
to re-select the items again. Note that placing items in your
shopping cart for purchase at a later time does not guarantee
item availability.
* Registration is completely free!
How do I register?
To register you will be asked to register with your existing
email account information. We do not have access to your log in
information. The available registration providers accepted are:
Yahoo, Google or Aol.
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Placing an Order
How can I order if my country is not listed on your website?
If your country is not listed in the drop down list of countries
we ship to on our website we recommend using a mail forwarding
company. You would be charged the standard domestic rate for us
to ship the package to the forwarding company and then they
would ship the package to you once received.
Why can't I add an item to my shopping cart?
If a notification that an item is not available is received when
attempting to add the item to your cart, the item is currently
sold out and we are in the process of removing it from our site.
We do receive restocks and new items daily so keep checking
back!
How can I purchase a gift certificate?
GoJane Gift Certificates are available in $25.00 increments. Gift Certificates
are orderable on our website by doing a search on our website for 'Gift Certificate' or Item # 0003. An
opportunity will be provided to enter in a gift message and the
certificate will be emailed to the recipient within 24-48
business hours. Instructions will be emailed with each purchased
gift certificate.
How do I pay with a money order?
Before you mail in your Money Order, please call (818) 581-4652 or email
service@gojane.com and let us know which items you are
purchasing, the amount of the money order and the money order
number so that we can put the items on hold for you. When
mailing your money order please use our Order Form by clicking
here. You can mail the
Order form and money order to: GoJane Orders 2900 East Spruce St
Ontario, CA 91761.
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Order Status
I didn't receive an order confirmation or shipping
confirmation email. What should I do?
We are sorry that you did not receive confirmation of your
order. It's possible this could have gone to your bulk email
folder or we have an incorrect email address for you. Please
contact us at (1-818-581-4652) or service@gojane.com and we can
verify your order was placed and resend you an email
confirmation.
How can I check the status of my order?
Once your order is shipped, your order confirmation email will
update to show a shipped status and will include your tracking
number if applicable. You will also receive a separate email
with any tracking information once your order ships out.
Generally, Standard orders will ship out in 3 business days and
Expedited orders will ship out the same day if placed by 12:00
PST, Monday - Friday.
I placed my order on the weekend with Expedited shipping.
Why hasn't it shipped out yet?
All orders received on weekends are processed the following
business day, including Expedited orders.
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Changing an Order
How do I cancel or change my order or address after my order
has been placed?
Due to our efforts to ensure that you receive your order as
quickly as possible, once an order is submitted, it is usually
not possible to change or cancel it. Please call us immediately
at 1-818-581-4652, during our business hours of 9 AM - 4 PM PST,
Monday - Friday. We cannot cancel or change orders by email.
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Sizing
Why is my size not showing on the pull down menu?
Our company selects a range of sizes to be offered based on our experience with
broader demand. Generally the sizes offered range from SM - L and 0 - 13 for our regular clothing and XS-XXXL
for our formal wear. Shoe sizes are available in all women's
whole and half sizes usually raging from 5.5-10. When we run out
of stock in a particular size, color, or item; it will no longer
be shown online. To ensure the best fit for you, we recommend
you refer to our size chart.
How do I know what size I wear?
GoJane carries junior sized clothing. You can refer to our
size chart
for reference. You can also reference reviews and ask a question
to previous buyers with our Question & Answer feature which is
included on each item on our site. If you still need assistance,
please give us a call at 1.818.581.4652 during our
business hours of 9 AM - 4 PM PST, Monday - Friday.
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Returns / Exchanges
Can I still return an item even if I do not have my invoice?
You can return or exchange your merchandise without an invoice.
Please include the following information so we know which
account to credit when processing your return.
1. First and last name
2. Billing and shipping address
3. Phone number
4. Email address
We do recommend that you call us at (818) 581-4652 and we can
provide you with your order number to include with your return.
Can I still return an item if the tags are not attached or
if I no longer have the shoeboxes?
You may return the item to us as long as the item is not worn
and within our 30 day return policy. However, all returned items
without the original shoe boxes or tags may be assessed a $1.00
restocking fee per item.
How can I find out the status of my Return or Exchange?
Generally returns and exchanges take 5 business days to be
processed. We do not know whether your package is received by
our warehouse until it is processed. We recommend shipping your
package with a tracking number in order to track it's delivery
date. Once your return / exchange is processed you will be
emailed a confirmation email.
How can I return my order?
If, for any reason, you are not satisfied with your order, you
may return unworn merchandise for an exchange or refund within
30 days of the ship date. Please reference our
Return / Exchange
Policy for more information.
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Shipping
Why am I not able to use the Free Shipping Coupon?
If your shipping destination is an international address, the
free shipping coupon is not valid and the applicable shipping
charges will be applied to your order. If you are a US customer
the free shipping promotional code will have to be entered in
the 'coupon code / promotional code' section of our website when
placing your order for the shipping charges to be removed. If
you are eligible for the free shipping coupon and it was not
applied to your order, feel free to contact us and we would be
happy to apply this for you. You can contact Customer Service
from 9am - 4pm PST at (818) 581-4652 or
service@gojane.com.
Please note, only one coupon code is valid per order. You can
view our latest coupons, for more information here:
http://www.gojane.com/gojane-coupon-news.html
Will the shipping carrier leave my package at my front door
or will they require a signature?
It is up to the shipping carrier whether they feel it is safe to
leave the package or require a signature. To receive a package
with guaranteed signature required there will be a $2.00 fee and
you will need to note your request in the Comment Section when
checking out at the time you place your order. You can you also
call our Toll-Free Number:(818) 581-4652 and a
Customer Service Representative can add this to your order as
well. Customer Service hours are Monday through Friday, 9 am to
4 pm Pacific Standard Time.
How long does it take to receive my order if I live in
Canada?
All Canadian orders are international and are shipped via United
States Postal Service and Canada Post. Shipping time ranges from
2-4 weeks for Standard shipping and 5-7 days for Expedited
shipping. However, Expedited shipments cannot be guaranteed due
to possible delays in customs. Please note the customer is responsible for any country specific tariffs and duties added by their respective government. Most orders will include a
customs form number that is a useful reference when tracking
packages or obtaining additional information if your package is
held in customs.
I am an international customer. Why did I have to pay
additional fees to accept delivery of my package?
Some countries will impose additional tariffs on items shipped
abroad. The customer is responsible for any country specific
tariffs and duties added by your respective government. Canada
residents can obtain additional info on tariffs and duties by
visiting
www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency) or
www.cbsa-asfc.gc.ca
(your friendly Border Services Agency) or by calling Toll Free
(from within Canada) 1-800-461-9999, or, if outside of Canada,
1-204-983-3500 or 1-506-636-5064 (long distance charges apply).
For all other countries, please contact your mail and customs
officials for additional information.
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Sold out items / Restocks
Do you get items back in stock if they are sold out??
We do receive restocks daily, and as soon as we do, we post them
promptly on our web site. We suggest to keep checking back for
any updates. We also post hundreds of new items on our site
weekly, and you may see something similar that you would like.
If you see some thing that you would like to purchase, we
recommend that you get it before it sells out, as our items sell
out quickly.
Can I request an item to be restocked?
We do receive restocks and new items daily; however we do not
know in advance if we will receive a particular item back in
stock. For all the newest merchandise check
New Styles daily to see what's
new! We do accept special orders for formal wear. Please note,
submitting a request for a formal dress does not guarantee that
we will be able to restock it. Formal special orders can take
2-3 weeks to receive. Please contact us at (818) 581-4652, Monday - Friday 9am - 4pm PST or
service@gojane.com and
we will be happy to place your formal special request for you.
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California Proposition 65
Some of our products such as accessories or shoes are made of
vinyl or imitation leather which may contain lead. In accordance
with Proposition 65, we issue the following warning to our
California customers: 'The materials used on the exterior of
this product contain lead, a chemical known to the State of
California to cause birth defects or other reproductive harm.'
For more information regarding lead-related FAQs, please
click here.
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Contacting Us
How do I contact you?
We are always excited to hear from our customers. If you would
like to place an order, ask a question or request information
from GoJane.com, we recommend that you contact us via:
Email: Send us an email at
service@gojane.com. Our trained customer service
representatives will reply to your request within 72 business hours.
Telephone: If you need immediate attention, you can call our
Toll-Free Number:(818) 581-4652. Customer
Service hours are Monday through Friday, 9 am to 4 pm Pacific
Standard Time.
Mail :
GoJane.com
2900 East Spruce St.
Ontario, CA 91761
Do you have physical stores?
At this time GoJane.com is an online store only. This allows us
to add new merchandise quickly. However, we do have a mailing
list for our email newsletter and postcards. This way you will
always be in the know about special
Promotions and sales.
Subscribe to GoJane:
http://www.gojane.com/emailnewsletter.html
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GoJane.com prides itself on customer service and satisfaction. If, for any reason, you are not satisfied with your order, you may return it for an exchange or refund within 30 days of the ship date. However, we cannot accept garments that have been worn, washed or altered. Simply fill out the return form on the back of your invoice and send us the items you would like to return/exchange.
GoJane.com recommends that you send back your return with insurance. That way you are protected from the possibility of loss during shipping. Returns take approximately 7 business days to be processed once received. Shipping and Handling charges are not refundable. Please keep in mind that it takes 7-9 business days for your refund to be posted to your credit card. Shoes returned without the original shoe box may be assessed a $1.00 restocking fee. Please note that you are responsible for return shipping costs.
Send all return/exchange merchandise to:
GoJane.com Returns
2900 East Spruce St.
Ontario, CA 91761
Halloween Costumes
All costume sales are final. No returns or exchanges will be accepted.
Exchanges
GoJane.com is happy to exchange your merchandise for another size or even another item. We also recommend that you give us a call to hold the item(s) that you want instead. That way it won't sell out before your original merchandise gets back to us. PLUS we will pay to have your exchange shipped out to you using our Standard Shipping.
Refused Packages
Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.
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Ordering from GoJane.com is easy and secure. You can order from us
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Ordering from GoJane.com is safe and secure. From the moment you enter our Shopping Cart, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a secure environment.
Sometimes you may get a message that some pages on GoJane.com are not secure. This is a security alert message which results from browsing to a non-secure page from a secure page. GoJane.com only secures the pages that contain your personal information including credit card number. This helps us keep the site quick and efficient. If you are ever concerned about the security of a page, simply look at the URL. If it begins with a "https://" instead of "http://" the site is secure.
Privacy
GoJane.com respects your privacy. We never sell, rent, or give away your name, email, or address to anyone. All information provided is used exclusively by GoJane.com.
