GoJane.com is an Internet retailer of fashion forward apparel for progressive young women.
GoJane is a dedicated team of fashion fanatics, committed to the goal of connecting our customers with their own unique fashion sense. For over 14 years, we've been devoted to elevating style and self-perception while keeping it fun and inclusive of all trends. Our teams of buyers are constantly on the lookout worldwide and locally for the next must-haves! We add tons of new styles every day to keep you at the forefront of fashion. Why wait when you can find something new at GoJane.com.
Do I have to register to place an order?
You do not have to register to shop online. You have the option to sign in as a Guest to bypass the registration feature.
What are the benefits of registering?
* Place an order in just a few clicks, without having to re-enter your shipping information and other details each time you shop.
* Easily track your order status and history.
* We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items in your shopping cart for purchase at a later time does not guarantee item availability.
* Registration is completely free!
How do I register?
To register you will be asked to register with your existing email account information. We do not have access to your log in information. The available registration providers accepted are: Yahoo, Google or Aol.
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Placing an Order
How can I order if my country is not listed on your website?
If your country is not listed in the drop down list of countries we ship to on our website we recommend using a mail forwarding company. You would be charged the standard domestic rate for us to ship the package to the forwarding company and then they would ship the package to you once received.
Why can't I add an item to my shopping cart?
If a notification that an item is not available is received when attempting to add the item to your cart, the item is currently sold out and we are in the process of removing it from our site. We do receive restocks and new items daily so keep checking back!
How can I purchase a gift certificate?
GoJane Gift Certificates are available in $25.00 increments. Gift Certificates are orderable on our website by doing a search on our website for 'Gift Certificate' or Item # 0003. An opportunity will be provided to enter in a gift message and the certificate will be emailed to the recipient within 24-48 business hours. Instructions will be emailed with each purchased gift certificate.
How do I pay with a money order?
Before you mail in your Money Order, please call (818) 581-4652 or email firstname.lastname@example.org and let us know which items you are purchasing, the amount of the money order and the money order number so that we can put the items on hold for you. When mailing your money order please use our Order Form by clicking here. You can mail the Order form and money order to: GoJane Orders 950 N. Barrington Ave. Ontario, CA 91764.
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I didn't receive an order confirmation or shipping confirmation email. What should I do?
We are sorry that you did not receive confirmation of your order. It's possible this could have gone to your bulk email folder or we have an incorrect email address for you. Please contact us at (1-818-581-4652) or email@example.com and we can verify your order was placed and resend you an email confirmation.
How can I check the status of my order?
Once your order is shipped, your order confirmation email will update to show a shipped status and will include your tracking number if applicable. You will also receive a separate email with any tracking information once your order ships out. Generally, Standard orders will ship out in 3 business days and Expedited orders will ship out the same day if placed by 12:00 PST, Monday - Friday.
I placed my order on the weekend with Expedited shipping. Why hasn't it shipped out yet?
All orders received on weekends are processed the following business day, including Expedited orders.
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Changing an Order
How do I cancel or change my order or address after my order has been placed?
Due to our efforts to ensure that you receive your order as quickly as possible, once an order is submitted, it is usually not possible to change or cancel it. Please call us immediately at 1-818-581-4652, during our business hours of 9 AM - 4 PM PST, Monday - Friday. We cannot cancel or change orders by email.
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Why is my size not showing on the pull down menu?
Our company selects a range of sizes to be offered based on our experience with broader demand. Generally the sizes offered range from SM - L and 0 - 13 for our regular clothing and XS-XXXL for our formal wear. Shoe sizes are available in all women's whole and half sizes usually raging from 5.5-10. When we run out of stock in a particular size, color, or item; it will no longer be shown online. To ensure the best fit for you, we recommend you refer to our size chart.
How do I know what size I wear?
GoJane carries junior sized clothing. You can refer to our size chart for reference. You can also reference reviews and ask a question to previous buyers with our Question & Answer feature which is included on each item on our site. If you still need assistance, please give us a call at 1.818.581.4652 during our business hours of 9 AM - 4 PM PST, Monday - Friday.
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Returns / Exchanges
Can I still return an item even if I do not have my invoice?
You can return or exchange your merchandise without an invoice. Please include the following information so we know which account to credit when processing your return. 1. First and last name 2. Billing and shipping address 3. Phone number 4. Email address We do recommend that you call us at (818) 581-4652 and we can provide you with your order number to include with your return.
Can I still return an item if the tags are not attached or if I no longer have the shoeboxes?
You may return the item to us as long as the item is not worn and within our 30 day return policy. However, all returned items without the original shoe boxes or tags may be assessed a $1.00 restocking fee per item.
How can I find out the status of my Return or Exchange?
Generally returns and exchanges take 7 business days to be processed. We do not know whether your package is received by our warehouse until it is processed. We recommend shipping your package with a tracking number in order to track it's delivery date. Once your return / exchange is processed you will be emailed a confirmation email.
How can I return my order?
If, for any reason, you are not satisfied with your order, you may return unworn merchandise for an exchange or refund within 30 days of the ship date. Please reference our Return / Exchange Policy for more information.
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Why am I not able to use the Free Shipping Coupon?
If your shipping destination is an international address, the free shipping coupon is not valid and the applicable shipping charges will be applied to your order. If you are a US customer the free shipping promotional code will have to be entered in the 'coupon code / promotional code' section of our website when placing your order for the shipping charges to be removed. If you are eligible for the free shipping coupon and it was not applied to your order, feel free to contact us and we would be happy to apply this for you. You can contact Customer Service from 9am - 4pm PST at (818) 581-4652 or firstname.lastname@example.org. Please note, only one coupon code is valid per order. You can view our latest coupons, for more information here: http://www.gojane.com/gojane-coupon-news.html
Will the shipping carrier leave my package at my front door or will they require a signature?
It is up to the shipping carrier whether they feel it is safe to leave the package or require a signature. To receive a package with guaranteed signature required there will be a $2.00 fee and you will need to note your request in the Comment Section when checking out at the time you place your order. You can you also call us at (818) 581-4652 and a Customer Service Representative can add this to your order as well. Customer Service hours are Monday through Friday, 9 am to 4 pm Pacific Standard Time.
How long does it take to receive my order if I live in Canada?
All Canadian orders are international and are shipped via United States Postal Service and Canada Post. Shipping time ranges from 2-4 weeks for Standard shipping and 5-7 days for Expedited shipping. However, Expedited shipments cannot be guaranteed due to possible delays in customs. Please note the customer is responsible for any country specific tariffs and duties added by their respective government. Most orders will include a customs form number that is a useful reference when tracking packages or obtaining additional information if your package is held in customs.
I am an international customer. Why did I have to pay additional fees to accept delivery of my package?
Some countries will impose additional tariffs on items shipped abroad. The customer is responsible for any country specific tariffs and duties added by your respective government. Canada residents can obtain additional info on tariffs and duties by visiting www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency) or www.cbsa-asfc.gc.ca (your friendly Border Services Agency) or by calling Toll Free (from within Canada) 1-800-461-9999, or, if outside of Canada, 1-204-983-3500 or 1-506-636-5064 (long distance charges apply). For all other countries, please contact your mail and customs officials for additional information.
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Sold out items / Restocks
Do you get items back in stock if they are sold out??
We do receive restocks daily, and as soon as we do, we post them promptly on our web site. We suggest to keep checking back for any updates. We also post hundreds of new items on our site weekly, and you may see something similar that you would like. If you see some thing that you would like to purchase, we recommend that you get it before it sells out, as our items sell out quickly.
Can I request an item to be restocked?
We do receive restocks and new items daily; however we do not know in advance if we will receive a particular item back in stock. For all the newest merchandise check New Styles daily to see what's new! We do accept special orders for formal wear. Please note, submitting a request for a formal dress does not guarantee that we will be able to restock it. Formal special orders can take 2-3 weeks to receive. Please contact us at (818) 581-4652, Monday - Friday 9am - 4pm PST or email@example.com and we will be happy to place your formal special request for you.
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California Proposition 65
Some of our products such as accessories or shoes are made of vinyl or imitation leather which may contain lead. In accordance with Proposition 65, we issue the following warning to our California customers: 'The materials used on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.' For more information regarding lead-related FAQs, please click here.
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How do I contact you?
We are always excited to hear from our customers. If you would like to place an order, ask a question or request information from GoJane.com, we recommend that you contact us via: Email: Send us an email at firstname.lastname@example.org. Our trained customer service representatives will reply to your request within 72 business hours. Telephone: If you need immediate attention, you can call us at (818) 581-4652. Customer Service hours are Monday through Friday, 9 am to 4 pm Pacific Standard Time.
950 N. Barrington Ave.
Ontario, CA 91764
Do you have physical stores?
At this time GoJane.com is an online store only. This allows us to add new merchandise quickly. However, we do have a mailing list for our email newsletter and postcards. This way you will always be in the know about special Promotions and sales.
Subscribe to GoJane:
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GoJane.com prides itself on customer service and satisfaction. If, for any reason, you are not satisfied with your order, you may return it for an exchange or refund within 30 days of the ship date. However, we cannot accept garments that have been worn, washed or altered. Simply fill out the return form on the back of your invoice and send us the items you would like to return/exchange.
GoJane.com recommends that you send back your return with insurance. That way you are protected from the possibility of loss during shipping. Returns take approximately 7 business days to be processed once received. Shipping and Handling charges are not refundable. Please keep in mind that it takes 7-9 business days for your refund to be posted to your credit card. Shoes returned without the original shoe box may be assessed a $1.00 restocking fee. Please note that you are responsible for return shipping costs.
Send all return/exchange merchandise to:
950 N. Barrington Ave.
Ontario, CA 91764
Final Sale Items
All intimate bottoms, intimates sets (e.g. bra+panty sets), pantyhose/stockings/tights, socks, self-adhesive bras/pasties, all shapewear (e.g. butt-boosters, control shorts, cami shapers, etc.), swim sets (e.g. tops+bottoms), swim bottoms, and all cosmetics ARE FINAL SALE.
No returns or exchanges will be accepted for these items. If the above mentioned items are returned, the customer will be responsible for any return shipping charges.
GoJane.com is happy to exchange your merchandise (excluding Final Sale Items) for another size or even another item. We also recommend that you give us a call to hold the item(s) that you want instead. That way it won't sell out before your original merchandise gets back to us. PLUS we will pay to have your exchange shipped out to you using our Economy Shipping. Coupons cannot be applied to exchange orders or hold orders. For orders placed with a coupon, the coupon will be honored for an even exchange of the same item only.
Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.
Ordering from GoJane.com is easy and secure. You can order from us
using either of the following methods.
Ordering from GoJane.com is safe and secure. From the moment you enter our Shopping Cart, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a secure environment.
Sometimes you may get a message that some pages on GoJane.com are not secure. This is a security alert message which results from browsing to a non-secure page from a secure page. GoJane.com only secures the pages that contain your personal information including credit card number. This helps us keep the site quick and efficient. If you are ever concerned about the security of a page, simply look at the URL. If it begins with a "https://" instead of "http://" the site is secure.
GoJane.com respects your privacy. We never sell, rent, or give away your name, email, or address to anyone. All information provided is used exclusively by GoJane.com.