Do I have to register to place an order?
You do not have to register to shop online. You have the option
to sign in as a Guest
to bypass the registration feature.What are the benefits of registering?
* Place an order in just a few clicks, without having to
re-enter your shipping information and other details each time
* Easily track your order status and history.
* We'll keep track of the items you've already put in your
shopping bag so that when you come back later, you will not have
to re-select the items again. Note that placing items in your
shopping cart for purchase at a later time does not guarantee
* Registration is completely free!How do I register?
To register you will be asked to register with your existing
email account information. We do not have access to your login
information. The available registration providers accepted are:
Yahoo, Google, or AOL.back to top
Placing an Order
How can I order if my country is not listed on your website?
If your country is not listed in the drop down list of countries
we ship to (located under Shipping
) we recommend using a mail forwarding
company. You would be charged the standard domestic rate for us
to ship the package to the forwarding company and then they
would ship the package to you once received.Why can't I add an item to my shopping cart?
If a notification that an item is not available is received when
attempting to add the item to your cart, the item is currently
sold out and we are in the process of removing it from our site.
We do receive restocks and new items daily so keep checking
back!How can I purchase a gift certificate?
GoJane Gift Certificates are available in $25.00 increments. Gift Certificates
are orderable on our website by clicking here 'Gift Certificate
' or by searching 'gift card' or '0003' in our search field (located in the top left corner of our site). An
opportunity will be provided to enter in a gift message and the
certificate will be emailed to the recipient within 24-48
business hours. Instructions will be emailed with each purchased
gift certificate.How do I pay with a money order?
Before you mail in your Money Order, please call (818) 581-4652 or email
and let us know which items you are
purchasing, the amount of the money order and the money order
number so that we can put the items on hold for you. When
mailing your money order please use our Order Form
. You can mail the
Order form and money order to: GoJane Orders 950 N. Barrington Ave.
Ontario, CA 91764.back to top
I didn't receive an order confirmation or shipping
confirmation email. What should I do?
We are sorry that you did not receive confirmation of your
order. It's possible this could have gone to your bulk email
folder or we have an incorrect email address for you. Please
contact us at (818) 581-4652 or firstname.lastname@example.org and we can
verify your order was placed and resend you an email
confirmation.How can I check the status of my order?
Once your order is shipped, your order confirmation email will
update to show a shipped status and will include your tracking
number if applicable. You will also receive a separate email
with any tracking information once your order ships out.
Generally, Standard orders will ship out in 3 business days and
Expedited orders will ship out the same day if placed by 11am
PST, Monday-Friday.I placed my order on the weekend with Expedited shipping.
Why hasn't it shipped out yet?
All orders received on weekends are processed the following
business day, including Expedited orders.back to top
Changing an Order
How do I cancel/ change my order or edit my address after my order
has been placed?
Due to our efforts to ensure that you receive your order as
quickly as possible, once an order is submitted it is usually
not possible to change or cancel it. Please call us immediately
at (818) 581-4652, during our business hours of 9am-4pm PST,
Monday-Friday. We cannot cancel or change orders by email.back to top
Why is my size not showing on the pull down menu?
Our company selects a range of sizes to be offered based on our experience with
broader demand. Generally the sizes offered range from SM - L and 0 - 15 for our regular clothing. (We occasionally carry XS and XL when it is available, but it is not too often.) Shoe sizes are available in all women's
whole and half sizes usually ranging from 5.5-9. When we run out
of stock in a particular size, color, or item; it will no longer
be shown online. To ensure the best fit for you, we recommend
you refer to our size chart
.How do I know what size I wear?
GoJane carries junior sized clothing. You can refer to our
for reference. You can also reference reviews and ask a question
to previous buyers with our Question & Answer feature which is
included on each item on our site. If you still need assistance,
please give us a call at (818) 581-4652 during our
business hours of 9am-4pm PST, Monday-Friday.back to top
Returns / Exchanges
Can I still return an item even if I do not have my invoice?
You can return or exchange your merchandise without an invoice.
Please include the following information so we know which
account to credit when processing your return.
1. First and last name
2. Billing and shipping address
3. Phone number
4. Email address
We do recommend that you call us at (818) 581-4652 and we can
provide you with your order number to include with your return.Can I still return an item if the tags are not attached or
if I no longer have the shoe boxes?
You may return the item to us as long as the item is not worn
and within our 30 day return policy. However, all returned items
without the original shoe boxes or tags may be assessed a $1.00
restocking fee per item.How can I find out the status of my Return or Exchange?
Generally, returns and exchanges take 7 business days to be
processed. We do not know whether your package is received by
our warehouse until it is processed. We recommend shipping your
package with a tracking number in order to track its delivery
date. Once your return / exchange is processed you will be
emailed a confirmation email.How can I return my order?
If, for any reason, you are not satisfied with your order, you
may return unworn merchandise for an exchange or refund within
30 days of the ship date
. Please reference our
Return / Exchange
for more information.back to top
Why am I not able to use the Free Shipping Coupon?
If your shipping destination is an international address, the
free shipping coupon is not valid and the applicable shipping
charges will be applied to your order. If you are a U.S. customer
the free shipping promotional code will have to be entered in
the Coupon Code / Promotion Code
section of our website when
placing your order for the shipping charges to be removed. If
you are eligible for the free shipping coupon and it was not
applied to your order, feel free to contact us and we would be
happy to apply this for you. You can contact Customer Service
from 9am-4pm PST at (818) 581-4652 or
Please note, only one coupon code is valid per order. You can
view our latest coupons, for more information here:
Coupon Codes & Promotions
.My package isnít here even though the tracking says it's been delivered. What's up with that?
Please confirm your shipping address with us (as well as check your property thoroughly) as sometimes the carrier will place your package in a discrete place for your security. Also check with your neighbors to make sure they are not holding the package for you. If you still have not found your package, please contact us so we can further assist you.
Will the shipping carrier leave my package at my front door
or will they require a signature?
It is up to the shipping carrier whether they feel it is safe to
leave the package or require a signature. To receive a package
with guaranteed signature required there will be a $2.00 fee and
you will need to note your request in the COMMENT when
checking out at the time you place your order. You can you also
call us at (818) 581-4652 and a
Customer Service Representative can add this to your order as
well. Customer Service hours are Monday-Friday, 9am-4pm PST.How long does it take to receive my order if I live in
All Canadian orders are international and are shipped via United
States Postal Service and Canada Post. Shipping time ranges from
2-4 weeks for Standard shipping and 5-7 days for Expedited
shipping. However, Expedited shipments cannot be guaranteed due
to possible delays in customs. Please note the customer is responsible for any country specific tariffs and duties added by their respective government. Most orders will include a
customs form number that is a useful reference when tracking
packages or obtaining additional information if your package is
held in customs.I am an international customer. Why did I have to pay
additional fees to accept delivery of my package?
Some countries will impose additional tariffs on items shipped
abroad. The customer is responsible for any country specific
tariffs and duties added by your respective government. Canada
residents can obtain additional info on tariffs and duties by
(Canada Customs and Revenue Agency) or
(your friendly Border Services Agency) or by calling toll free
(from within Canada) 1-800-461-9999, or, if outside of Canada,
1-204-983-3500 or 1-506-636-5064 (long distance charges apply).
For all other countries, please contact your mail and customs
officials for additional information.back to top
Sold Out Items / Restocks
Do you get items back in stock if they are sold out?
We do receive restocks daily, and as soon as we do, we post them
promptly on our web site. We suggest to keep checking back for
any updates. We also post hundreds of new items on our site
weekly, and you may see something similar that you would like.
If you see some thing that you would like to purchase, we
recommend that you get it before it sells out, as our items sell
out quickly.Can I request an item to be restocked?
We do receive restocks and new items daily; however we do not
know in advance if we will receive a particular item back in
stock. For all the newest merchandise check
daily to see what's
new!back to top
California Proposition 65
Some of our products such as accessories or shoes are made of
vinyl or imitation leather which may contain lead. In accordance
with Proposition 65, we issue the following warning to our
California customers: 'The materials used on the exterior of
this product contain lead, a chemical known to the State of
California to cause birth defects or other reproductive harm.'
For more information regarding lead-related FAQs, please
.back to top
How do I contact you?
We are always excited to hear from our customers. If you would
like to place an order, ask a question, or request information
from GoJane.com, we recommend that you contact us via:
Email: Send us an email at
. Our trained customer service
representatives will reply to your request within 72 business hours.
Telephone: If you need immediate attention, you can call us at (818) 581-4652. Customer
Service hours are Monday-Friday, 9am-4pm PST.
*Please note that Monday mornings are crazy busy so you may experience an additional wait time.
950 N. Barrington Ave.
Ontario, CA 91764Do you have physical stores?
At this time GoJane.com is an online store only. This allows us
to add new merchandise quickly. However, we do have a mailing
list for our email newsletter and postcards. This way you will
always be in the know about special
promotions and sales.Click here to subscribe to the GoJane newsletter!
back to top