GoJane is an online retailer of fashion forward apparel for progressive young women. We are a dedicated team of fashion fanatics, committed to the goal of connecting our customers with their own unique fashion sense. Since 1999, we've been devoted to elevating style and self-perception while keeping it fun and inclusive of all trends. Our teams of buyers are constantly on the lookout worldwide and locally for the next must-haves! We add tons of new styles every day to keep you at the forefront of fashion. Why wait when you can find something new at GoJane.com.




Registration

Do I have to register to place an order?
You do not have to register to shop online. You have the option to sign in as a Guest to bypass the registration feature.

What are the benefits of registering?
* Place an order in just a few clicks, without having to re-enter your shipping information and other details each time you shop.
* Easily track your order status and history.
* We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items in your shopping cart for purchase at a later time does not guarantee item availability.
* Registration is completely free!

How do I register?
To register you will be asked to register with your existing email account information. We do not have access to your login information. The available registration providers accepted are: Yahoo, Google, or AOL.

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Placing an Order

How can I order if my country is not listed on your website?
If your country is not listed on the drop-down menu of countries we ship to (located under the SHIPPING )section below, we recommend using a mail forwarding company. You would be charged the standard domestic rate for GoJane to ship the package to the forwarding company...and then the forwarding company would ship the package to you once they've received it.

Why can't I add an item to my shopping cart?
This item is probably sold out and we are in the process of removing it from our site. We do receive restocks and new items daily so keep checking back for something similar. You can also sign up to receive email notifications for specific items that have been restocked. (You'll be prompted to do so when clicking on the sold out item.)

How can I purchase a gift certificate?
GoJane Gift Certificates are available in $25 increments. Gift Certificates are orderable on our website by clicking here 'Gift Certificate' or by searching 'gift card' or '0003' in our search field (located in the top left corner of our site). An opportunity will be provided to enter in a gift message and the certificate will be emailed to the recipient within 24-48 business hours. Instructions will be emailed to the recipient with each purchased gift certificate.

How do I pay with a money order?
Before you mail in your money order, please call (818) 581-4652 or email service@gojane.com and let us know which items you are purchasing, the amount of the money order and the money order number so that we can put the items on hold for you. When mailing your money order please use our Order Form by clicking here. You can mail the order form and money order to: GoJane Orders 950 N. Barrington Ave. Ontario, CA 91764.

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Order Status

I didn't receive an order confirmation or shipping confirmation email. What should I do?
We are sorry that you did not receive confirmation of your order. It's possible this could have gone to your bulk email folder, or we have an incorrect email address for you. Please contact us at (818) 581-4652 or service@gojane.com and we can verify your order was placed and resend you an email confirmation.

How can I check the status of my order?
Once your order is shipped, your order confirmation email will update to show a shipped status and will include your tracking number if applicable. You will also receive a separate email with any tracking information once your order ships out. Generally, Standard orders will ship out in 3 business days and Expedited orders will ship out the same day if placed by 11am (PST), Monday-Friday.

I placed my order on the weekend with Expedited shipping. Why hasn't it shipped out yet?
All orders received on weekends are processed the following business day, including Expedited orders.

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Changing an Order

How do I cancel/ change my order or edit my address after my order has been placed?
Due to our efforts to ensure that you receive your order as quickly as possible, once an order is submitted it is usually not possible to change/ cancel it. Please call us immediately at (818) 581-4652, during our customer service hours of 9am-4pm (PST), Monday-Friday. We cannot cancel or change orders by email.

The item that I bought is now on sale! Can I get a price adjustment?
We can only process price adjustments within 7 days of the purchase date for store credit only.

Can I apply an existing promotion code to an order that I previously submitted?
Adjustments may only be made to previous orders if the promotion code was valid when the order was placed. Any adjustments will be issued as store credit.

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Sizing

Why is my size not showing on the sizing options?
Our company selects a range of sizes to be offered based on our experience with broader demand. Generally, the sizes offered range from SM - L and 0 - 15 for our regular clothing. (We occasionally carry XS and XL when it is available, but it is not too often.) Shoe sizes are available in all women's whole and half sizes usually ranging from 5.5-9. When we run out of stock in a particular size, color, or item it will no longer be shown online. To ensure the best fit for you, we recommend you refer to our size chart and read the customer reviews (located at the bottom of each product page) for customer notes on fit.

How do I know what size I wear?
GoJane carries junior sized clothing. You can refer to our size chart for reference. You can also reference customer reviews and ask your own question to previous purchasers with our Question & Answer feature (located at the bottom of each product page). If you still need assistance, please give us a call at (818) 581-4652 during our customer service business hours of 9am-4pm (PST), Monday-Friday.

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Returns/Exchanges

Holiday Return/Exchange Policy
*Purchases made from November 7, 2014, through December 31, 2014, are valid for an exchange, store credit, or refund if the returning package is postmarked by January 7, 2015 (or 30 days from the date of purchase...whichever comes later).


Can I still return an item even if I do not have my invoice?
Yes. Please include the following information so we know which account to credit when processing your return. Jot it down on a piece of paper and include it in your return package.
1. First + Last Name
2. Billing + Shipping Address
3. Phone Number
4. Email Address
We do recommend that you call us at (818) 581-4652 so that we can provide you with your order number to include with your return.

Can I still return an item if the tags are not attached or if I no longer have the shoe boxes?
You may return the item to us as long as the item is not worn and if it meets our *30 day return policy. However, all returned items without the original shoe boxes or tags may be assessed a $1 restocking fee per item.

How can I find out the status of my Return or Exchange?
Generally, returns and exchanges take 7 business days to be processed. We do not know whether your package is received by our warehouse until it is processed. We recommend shipping your package with a tracking number in order to track its delivery date. Once your return/exchange is processed, you will be emailed a confirmation email.

How can I return my order?
If, for any reason, you are not satisfied with your order, you may return unworn merchandise for an exchange or refund within *30 days of the ship date. (Returning package must be postmarked within 30 days of the ship date.) Please reference our Return/Exchange Policy for more information.

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Shipping

How much do I have to spend to get free shipping?
GoJane is offering free Economy shipping on all continental U.S. orders over $50 and free Standard shipping on all orders over $100 shipping to Hawaii, Alaska, U.S. Territories, and APO/FPO addresses. The shipping charges will be automatically deducted from your total during checkout...as long as your subtotal meets the *specified requirements. And because GoJane's free shipping does not require you to enter any codes, we're inviting you to take advantage of any of the other promotions that are currently running on our site.

*The specified subtotals of $50 or $100 (depending on your package's destination) must be reached before taxes and shipping + handling are calculated, but after any other promotional codes are entered. (Please note, only one coupon code is valid per order.) Learn more about GoJane's free shipping.

(How do I know what promos are currently running?)
We're glad you asked. Subscribe to GoJane's newsletter to receive email updates that are loaded with style tips, behind-the-scenes moments, trend alerts, and (of course) exclusive promotion codes.

Submit your email address to start receiving GoJane newsletters:
 



My package isnít here even though the tracking says it's been delivered. What's up with that?
*Confirm that you entered the correct shipping address during checkout. You did?
*Check your property thoroughly. Sometimes the carrier will place your package in a discreet place for your security. (What a sweetheart.) Still nothing?
*Check with your neighbors to make sure they are not holding the package for you. They're not?
*We apologize for this major inconvenience. Please contact us so we can further assist you. (818)581-4652 (Mon-Fri, 9am-4pm PST)

Will the shipping carrier leave my package at my front door or will they require a signature?
It is up to the shipping carrier whether they feel it is safe to leave the package or require a signature. To receive a package with guaranteed signature required there will be a $2 fee and you will need to note your request in the COMMENT box when checking out at the time you place your order. You can you also call us at (818) 581-4652 and a Customer Service Representative can add this to your order. Customer Service hours are Monday-Friday, 9am-4pm (PST).

How long does it take to receive my order if I live in Canada?
All Canadian orders are international and are shipped via United States Postal Service and Canada Post. Shipping time ranges from 2-4 weeks for Standard shipping and 5-7 days for Expedited shipping. However, Expedited shipping dates cannot be guaranteed due to possible delays in customs. Please note the customer is responsible for any country-specific tariffs and duties added by their respective government. Most orders will include a customs form number that is a useful reference when tracking packages or obtaining additional information if your package is held in customs.

I am an international customer. Why did I have to pay additional fees to accept delivery of my package?
Some countries will impose additional tariffs on items shipped abroad. The customer is responsible for any country-specific tariffs and duties added by your respective government. Canada residents can obtain additional info on tariffs and duties by visiting www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency) or www.cbsa-asfc.gc.ca (your friendly Border Services Agency) or by calling toll free (from within Canada) 1-800-461-9999, or, if outside of Canada, 1-204-983-3500 or 1-506-636-5064 (long distance charges may apply). For all other countries, please contact your mail and customs officials for additional information.

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Sold Out Items / Restocks

Do you get items back in stock if they are sold out?
Most definitely...especially if it's a popular style. We receive restocks daily, and we do our best to get them on the site ASAP. We also update the site daily with new styles and there's always a chance you'll find a similar style to the one that sold out. But if you do see something that you really like, we recommend that you get it before it sells out. Don't snooze on a good thing.

Can I request an item to be restocked?
We're open to suggestions. Let us know that you're really in need of a sold out color or size by signing up for a restock email notification. (You will prompted to do so after clicking on an item that is sold out.) But calling customer service and asking for a specific item to be restocked won't do you much good. Customer service reps do not know in advance if an item is returning to the site.

Why havenít I received any of the Restock Email Notifications that I signed up for?
We cannot guarantee that you will receive the restock email notifications that you have requested if you are not currently subscribed to our newsletter. Unsubscribing from our newsletter also means you are removing yourself from all restock email notifications. Please sign up for our newsletter to ensure you are properly notified when an item you are interested in is restocked.

Subscribe to the GoJane newsletter:
 
Email Address*




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California Proposition 65

Some of our products such as accessories or shoes are made of vinyl or imitation leather which may contain lead. In accordance with Proposition 65, we issue the following warning to our California customers: 'The materials used on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.' For more information regarding lead-related FAQs, please click here.

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Contacting Us

How do I contact you?
We are always excited to hear from our customers. If you would like to place an order through a Customer Service Representative, ask a question, or request information from GoJane.com, we recommend that you contact us via: Email: Send us an email at service@gojane.com. Our trained Customer Service Representatives will reply to your request within 72 business hours. Telephone: If you need immediate attention, you can call us at (818) 581-4652. Customer Service hours are Monday-Friday, 9am-4pm (PST).
*Please note that Monday mornings are crazy busy so you may experience an additional wait time.

Mail :
GoJane
950 N. Barrington Ave.
Ontario, CA 91764


Do you have physical stores?
At this time GoJane is an online store only. This allows us to add new merchandise quickly. However, we do have a mailing list for our email newsletter and postcards. This way you will always be in the know about special promotions and sales.

Subscribe to the GoJane newsletter:
 
Email Address*






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Holiday Return/Exchange Policy
*Purchases made from November 7, 2014, through December 31, 2014, are valid for an exchange, store credit, or refund if the returning package is postmarked by January 7, 2015 (or 30 days from the date of purchase...whichever comes later).


GoJane prides itself on customer service and satisfaction. If, for any reason, you are not satisfied with your order, you may return it for an exchange or refund within *30 days of the ship date. However, we cannot accept garments that have been worn, washed, or altered. Simply fill out the return form on the back of your invoice and send us the items you would like to return/exchange.

GoJane recommends that you send back your return with insurance. That way you are protected from the possibility of loss during shipping. Returns take approximately 7 business days to be processed once received. Shipping and Handling charges are not refundable. Please keep in mind that it takes 7-9 business days for your refund to be posted to your credit card. Shoes returned without the original shoe box may be assessed a $1 restocking fee. Please note that you are responsible for the shipping costs to return items for refund or exchange.

Send all return/exchange merchandise to:
GoJane Returns
950 N. Barrington Ave.
Ontario, CA 91764

Final Sale Items
*All Clearance Rack Items
*All Intimate Bottoms
*Intimates Sets (e.g. bra+panty sets)
*Pantyhose/Stockings/Tights + Socks
*Self-Adhesive Products (e.g. styling tape + bras/pasties)
*All Shapewear (e.g. butt-boosters, control shorts, cami shapers, etc.)
*One-Piece Swimsuits + Swim Sets (e.g. tops+bottoms) + Swim Bottoms
*All Cosmetics
*$2 Tuesday Sale Items
No returns or exchanges will be accepted for these items. If the above mentioned items are returned, the customer will be responsible for any return shipping charges.

Exchanges
GoJane is happy to exchange your merchandise (excluding Final Sale Items) for another size or even another item. We also recommend that you give us a call to hold the item(s) that you want instead. That way it won't sell out before your original merchandise gets back to us. Plus, we will pay to have your exchange shipped out to you using our Economy shipping. Coupons cannot be applied to exchange orders or hold orders. For orders placed with a coupon, the coupon will be honored for an even exchange of the same item only.

Damaged Items
GoJane does take pride in the products we ship out! If you find your item to be damaged or defective, please contact a customer service representative BEFORE returning your item so that we may further assist you accordingly.

Refused Packages
Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.

Credit Card
GoJane.com accepts PayPal, Visa, MasterCard, Discover, and American Express cards. Credit card is the easiest and fastest form of payment. Just fill in your credit card information on the online form and rest assured that your confidential credit card information is being securely transferred to our payment system.
*Please note that if your billing information does not match what your bank has on file or if you are shipping to a location other than your billing address, your order may be placed on hold for verification. GoJane is not responsible for any delays that this may cause.

Money Order
To accommodate customers who may not have access to a credit card, GoJane.com also accepts money orders. Simply send us your completed order form, along with your Money Order and we will process your request immediately.

Click here to print out an order form.
(There is no guarantee that we will have the merchandise available by the time we receive your payment. However, you may place items on hold for 5 days while you mail your money order. Simply call us at (818) 581-4652 with your Money Order Serial Number and ask a customer service representative to hold some items for you. We will ship your merchandise upon receipt of payment.)

Send your Order Form & Money Order to:
GoJane Orders
950 N. Barrington Ave.
Ontario, CA 91764

 

Ordering from GoJane.com is easy and secure. You can order from us using either of the following methods.

Internet
Use our web site to place your order 24/7. The site is always up and changing regularly. By placing an online order your order will be immediately sent to our distribution center. All orders received on weekends are processed the following business day, including Expedited orders.

Telephone
Give us a ring and we'll take your order here. Just call (818) 581-4652 during our Customer Service hours of 9am-4pm PST, Monday-Friday and we'll be happy to take your order or answer any questions.

How To Register
You do not have to register to shop online. You have the option to sign in as a guest to bypass the registration feature.
To register you will be asked to register with your existing email account information. We do not have access to your login information. The available registration providers accepted are: Yahoo, Google or AOL.

Registration Has Its Benefits
* Place an order in just a few clicks, without having to re-enter your shipping information and other details each time you shop.
* Easily track your order status and history.
* We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
* Registration is completely free!

Shopping Cart
Items placed in your shopping cart are not held or reserved for you until you submit your order completely. Our items sell out quickly so if you find something you like we recommend purchasing it quickly!

Track An Order
Once your order is shipped you will receive an email confirmation with your tracking number. Generally, Standard orders ship within 1-3 business days and Expedited orders will be shipped the same day if placed by 11am PST or the following business day if placed on the weekend. Not all orders will have tracking numbers.

Change or Cancel an Order
Due to our efforts to ensure that you receive your order as quickly as possible, once an order is submitted it is usually not possible to change or cancel it. Please call us immediately at (818) 581-4652 during 9am-4pm PST, Monday-Friday. We cannot cancel or change orders by email.

Gift Certificates
GoJane Gift Certificates are available in $25 increments. Gift Certificates are orderable on our website by clicking here. You will have an opportunity to enter a customized/personal message and the certificate will be emailed to the recipient within 1-3 business days. Instructions will be emailed with each purchased gift certificate.

Steps For Redeeming An Online Gift Certificate
1. Enter your Gift Card code on the Payment page, in the 'Coupon Code/Promotional Code' field. (Codes are case sensitive.)
2. Click 'Apply'
3. When making a purchase online at GoJane.com, you may redeem as many Gift Certificates per order as you would like. You can enter numerous codes by separating them with commas.
4. If the amount of the gift certificate covers the cost of your order, you do not need to enter your credit card information. However, if the gift certificate amount doesn't cover your entire order, you will be required to pay the remaining balance by credit card.


Customer Service

Got a question about an item or your order that wasn't answered in our FAQ's section? Shoot us an email, and one of our customer service reps will answer you within 72 business hours. Customer Service hours are Monday-Friday, 9am-4pm PST.

Email service@gojane.com

Phone

(818) 581-4652

Chat

Utilize our "Chat Now" feature located in the bottom right-hand corner of our site.


Marketing Press marketing@gojane.com

Interested in affiliate programs or featuring a GoJane product in your magazine, blog, Youtube, Instagram, or any other social media platforms? Let us know and one of our marketing team members will get with you about it.



Employment jobs@gojane.com

We're always looking for dedicated and creative souls to fill our office and studio. Send us an email with a brief description of your infatuation with GoJane. Be sure to attach a resume and include the department of interest in the subject line. We'll be sure it gets into the right hands.

Click here to view current openings.



Models models@gojane.com

Wanna pretty girl rock with the best of the best? If you are from the Los Angeles area, shoot us an email requesting a test shoot. Include height, weight & measurements (bust-waist-hips). Please also attach a few photos (face, full body and profile). Submit your email with a subject line that states your full name & your city of residence.
Got a Model Mayhem account? Click here for more details.


 



Ho-Ho-Hot Ship!
$1 shipping from now until Dec 31st

The gift that keeps on giving.
Shop for everyone elseí gifts & receive our gift to you...
$1 Economy Shipping to Continental US.
No minimum. No Codes.
(Ends 12/31/14, 11:59pm PST)





Fa-la-la-la-Last Minute Shopping?

Get your order in time for the holidays!
See our Holiday Shipping Chart to the right for
cut-off times.

Please note that orders must be
placed by 11am PST on the day specified in order
to arrive in time by the selected shipping method.




Anytime Free Shipping

Free Economy Shipping (Orders $50+)
Free Standard Shipping (Orders $100+)









Domestic (48 States)

Domestic shipping is handled by the United States Postal Service, UPS, or OnTrac and is based on your purchase total. Use this table to estimate your delivery time & calculate shipping expenses. Expedited & 2-Day orders placed before 11am (PST) will be shipped the same day (or the following business day if placed on the weekend). Most orders are shipped within 1-3 business days. Please note that some packages may require a signature and will not be released without a signature. The delivery of your package may be delayed if no one is present at the time of delivery. GoJane is not responsible for any delays caused by adverse weather conditions. Delivery dates for Economy and Standard shipping are estimates only. A small number of packages may arrive before or after the estimated date. Only Expedited, 2-Day and Overnight shipping methods are guaranteed to arrive by the estimated date.


Click here to find out about free US shipping!

Alaska, Hawaii, APO/FPO + US Territories

Some shipping methods may not be available for Alaska, Hawaii and US protectorates. Standard shipping is assessed an additional $4 handling charge.




 

Canada

Expedited shipments cannot be guaranteed due to possible delays in customs. Please note the customer is responsible for any country-specific tariffs and duties added by their respective government.

 
International Orders

Countries we ship to:
Expedited shipping is not available for international orders other than Canada. Please note that some countries will impose tariffs on items shipped abroad. The customer is responsible for any country-specific tariffs and duties added by their respective government.

Foreign orders are usually shipped via USPS and can take 2-4 weeks to arrive. Please refer to the shipping charts below to calculate international shipping expenses.

Please note that some orders may be assessed additional shipping charges due to weight and size limitations. (This predominately applies to orders with large quantities of boots and shoes.) If your order requires additional charges, you will be contacted to approve these charges before we ship your order.


Sales Tax

Sales tax is only added to orders shipped to California.


Refused Packages

Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via UPS are subject to the 'Terms and Conditions of Service' as detailed on UPS.com.

 





















Security

Ordering from GoJane.com is safe and secure. From the moment you enter our Shopping Cart, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a secure environment.

Sometimes you may get a message that some pages on GoJane.com are not secure. This is a security alert message which results from browsing to a non-secure page from a secure page. GoJane.com only secures the pages that contain your personal information including credit card number. This helps us keep the site quick and efficient. If you are ever concerned about the security of a page, simply look at the URL. If it begins with a "https://" instead of "http://" the site is secure.

 

Privacy

GoJane.com respects your privacy. We never sell, rent, or give away your name, email, or address to anyone. All information provided is used exclusively by GoJane.com.

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